CrystaLandnz Policies
Disclaimer
All customers and visitors of Crystalandnz agree to the following legal disclaimers:
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Crystal healing information is provided for fun and metaphysical education. It cannot be used as a substitute to medical treatment.
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Crystalandnz is not a medical practice and does not claim to treat any illnesses of body or mind.
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All customers or visitors to Crystalandnz assume personal responsibility for their experimental use of crystals in their healing practices and everyday practices.
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Healing crystals are collectibles and entertainment items. They are not a replacement for medical care from a licensed health or mental health professional.
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All visitors of this website assume any and all risks associated with using information it contains, agreeing to hold harmless Crystalandnz, its owners, employees and all claims, demands, causes of action, liability, loss, damage, and/or injury that may occur out of the use of this website.
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Any order cancellations will be subject to a fee amounting to 20% of the order.
Return and Refund Policy
The Fine Print
We take the utmost care when packaging our goods for dispatch. However, we understand that accidents do occur en-route to customers. If this does happen, please contact us within 48-hours of receiving your goodies with a photo of the damaged item including the packaging. An exchange, refund or store credit will be issued at Crystalandnz's discretion.
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All damaged items are to be returned in original packaging with proof of purchase.
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Sales items do not qualify for a refund or exchange.
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If you change your mind or are not satisfied with your purchase, please contact us within 7 days of receiving the goods. An exchange or store credit will be issued at Crystalandnz's discretion once the items have been returned in the original state.
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All returns are at buyers expense
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Please re-package items carefully and securely to avoid damage to product.
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Shipping costs are non refundable or liable for store credits.
Loyalty Points and Subscriber
Terms and Conditions
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When you first subscribe as a new customer, you are eligible for a 10% discount on your first purchase
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5% on going discounts apply only for full price items excluding stands
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For every $1 spent, customers will get 1 point
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20 points = $1 store credit to be used towards orders only, no cash outs.
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Loyalty points are apply to full price items purchases.
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Points can only be gained from purchased items, excluding freight